Platforms

If this is your first time, get used to the screens with demo trading, then choose to suit the device you use most. It states that one account can be used across several platforms.

Depending on the account type, a separate commission may apply, and holding a position overnight incurs a holding cost. Check the conditions in the official information.

On MT4/MT5 (MetaTrader, the program you place orders in) on a computer, click 'File > Login to Trade Account', enter your account number and password, then choose your server from the list. On Android, tap the three dots at the top left and choose 'Manage accounts > Login'; on iPhone, tap 'Settings' at the bottom right, choose 'New Account > Login', then search for and select your server. If you do not know your account number, password or server name, check with the broker's customer support. Account issuance and management are all handled by the broker; we only provide guidance in English.

This means the login failed, and it usually appears when the password is wrong or the wrong server was selected. The password for the broker's member site (Client Portal) and the trading account password you enter in MT4 are different, so check whether what you are entering is the trading account password and whether the server name matches the one in your account confirmation email. Also check that you entered uppercase and lowercase letters exactly as they are, that you did not confuse the letter O with the number 0, and that no blank space slipped in at the start, the end, or the middle. If this error appears on a demo (practice) account, according to the official guidance the usage period may have expired; password resets and demo account reissues are done by the broker.

According to the official guidance, commission is charged at the moment an order is executed. That is, it is applied when the trade is actually filled. The commission amount and the way it is charged may differ by account type, so please check the broker's official guidance directly.

This is the message shown outside trading hours. On weekends and market holidays you cannot place or modify orders. Hours differ by instrument, so on a computer open the Market Watch window with Ctrl+M, right-click the instrument, and choose 'Specification' to see that instrument's trading hours. On iPhone, tap the instrument in the Quotes tab and choose 'Details'; on Android, tap the instrument in Quotes and check 'Symbol Properties'.

A stop loss (S/L, Stop Loss) is an order that automatically closes a trade when the loss reaches the level you set, and a take profit (T/P, Take Profit) is an order that closes it and locks in the gain when the profit reaches the level you set. Both are used to manage risk and return, but setting them does not make the risk of losing your principal disappear. A common cause of the error is setting the price too close to the current price; the minimum distance you must keep from the current price differs by instrument and account, so check the official guidance. Getting the direction the wrong way round also causes the error: for a Buy, the stop loss goes below the current price and the take profit above it, and for a Sell it is the other way round.

The value shown on the chart is usually the selling price (Bid). The buying price (Ask) is that value plus the spread (Spread, the difference between the buying and selling prices), so it is slightly higher. A sell position closes only when the buying price reaches the target, so it may not have been triggered yet even though it looks as if the level was reached on the chart. Also, when the market moves suddenly or trading is thin, slippage (Slippage) occurs, where the price you expected and the price actually filled differ; a fill in your favor is called positive slippage and one against you is called negative slippage.

A stop out is when the positions you hold are closed automatically because the account's margin level (the ratio of margin you have to spare) falls below a threshold. The margin level is worked out by dividing equity by the margin in use and multiplying by 100; the official guidance lists a margin level of 20% as the threshold (checked September 2026) and says the positions with the largest losses are closed first. The threshold may differ by account or region and may change, so check the official guidance again. The official guidance advises keeping your balance comfortably above the required margin, using stop loss orders, checking your margin level often, and avoiding highly volatile times and large positions, but even doing this does not make the risk of losing your principal disappear.

The official guidance gives four causes: the market is closed for a weekend or public holiday; the instrument is not enabled for your account type; you logged in with the wrong account or an inactive account; or you logged in with the read-only password (investor password). The read-only password is a view-only password that lets you see your history but not trade, so new orders are blocked while you are logged in with it. Try right-clicking in Market Watch, choosing 'Show All', and logging in again with your original trading password; if that still does not work, contact the broker's customer support with a screenshot.